shipping and returns
Shipping Policy
At The Olive Soap, we take pride in delivering our handmade soaps to your doorstep. We use the power of olive oil, harvested from the fertile trees of Nablus, Palestine, to create our natural and nourishing soap bars. Our shipping methods are quick and reliable. We understand that receiving your order on time is important to you. That's why we carefully package our products to ensure they arrive in perfect condition. We ship our products using eco-friendly packaging materials that are recyclable and/or biodegradable - because we care about the environment as much as we care about your skin. If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. We are always happy to help.
Return and Refund Policy
Return and Refund Policy
We take great pride in crafting high-quality products that delight our customers. Our commitment to excellence extends to our return and refund policy. Please take a moment to familiarize yourself with our policy before making a purchase.
​
All Sales Are Final
At The Olive Soap, we stand behind the quality and craftsmanship of our work. Each product is carefully handmade with the finest ingredients to ensure a luxurious and satisfying experience. Due to the nature of our products and for hygienic reasons, however, we regret to inform you that we cannot accept returns or exchanges.
​
Quality Assurance
In the unlikely event that your order arrives damaged or defective, we are dedicated to resolving the issue promptly. We conduct thorough quality checks before shipping to ensure your products are in pristine condition. However, if you receive a damaged or defective item, please reach out to our Customer Support team within 3 days of receiving your order, and we'll work with you to resolve the issue.